Return & Refund Policy

We want you to feel absolutely beautiful and confident in your La Freesia purchase.
If something isn’t quite right — maybe the color, design, or fit — please contact us within 48 hours of delivery so we can help make it right.

Please note: Return and exchange shipping costs are the customer’s responsibility.

Return Terms & Conditions

  1. Return Period
    Returns request must be initiated within 2 days of delivery.
    Returns requested after 2 days cannot be accepted — no exceptions.

  2. Return Shipping
    Return postage is paid by the customer. La Freesia Boutique does not cover or reimburse return shipping.

  3. Condition of Items
    Items must be unworn, unwashed, undamaged, and in original condition with all tags attached and folded neatly in the original packaging.
    Items without tags or showing wear cannot be accepted for return or exchange.

  4. Include Your Packing Slip
    Please include your invoice or packing slip inside the return package to avoid delays in processing.

  5. Plus-Size Pre-Order Items
    Returns or exchanges are not accepted for plus-size pre-order items.

  6. Sale & Clearance Items
    All sale, clearance, or promotional purchases are final sale — no returns or exchanges.

  7. International Orders
    We are unable to accept returns or exchanges on international shipments.

Damages or Incorrect Items

Please inspect your order as soon as it arrives.
If you receive a damaged, defective, or incorrect item, contact us right away (within 2 days of delivery) with photos so we can evaluate the issue and provide a replacement, exchange, or refund as appropriate.

How to Request a Return or Exchange

  1. Email Us → Send your request to lafreesiallc@gmail.com within the allowed timeframe.

  2. Wait for Approval → You’ll receive a confirmation email with our return shipping address and detailed instructions.

  3. Ship Promptly → After approval, mail the item within 2 business days.
    Late or unapproved returns cannot be accepted.

  4. Need Help? → Call or text us at +1 (857) 204-5320 for assistance.

Refund Policy

  • Original and return shipping costs are non-refundable.

  • Refunds are issued within 3–4 business days after we receive and inspect your item.

  • Once approved, your refund will be processed back to your original payment method.

  • Please allow extra time for your bank or card provider to finalize the transaction.

  • Payments made via Zelle or Venmo will be refunded through the same method.

Exchange Policy

  1. Submit an exchange request via email within 2 days of receiving your order.

  2. After email approval, return the item following the provided instructions.

  3. If the new item costs less than the original, the price difference will be refunded to your payment method.

International Returns

Unfortunately, we cannot accept returns or exchanges for international orders at this time.

Contact Us

La Freesia Boutique LLC
Coppell, Texas, USA
lafreesiallc@gmail.com

+1 (857) 204-5320

Effective Date: October 2025